Thursday, October 31, 2002
Will that be First Class, Business Class, Coach, or Hooligan....?
British Airways is to issue soccer-style yellow cards to irate passengers on the ground, it has been announced.
The airline is the first in the world to operate the scheme after a successful pilot scheme for air rage.
A British Airways spokeswoman said: "The scheme is something we have done in the air when a passenger's behaviour is becoming threatening or abusive.
"We are now extending the scheme to the ground to protect our check-in and airport staff."
The cards will be given to any passenger who is disruptive or abusive.